FAQ

OVERVIEW

 

1.   FAQ about Ultra High Detail (UHD) X-Ray 3D Scanning

2.   FAQ about 3D Image Based Scanning

3.   FAQ about Orders and Payments

4.   FAQ about Licensing / Terms & Conditions

5.   FAQ about 3D Printing

TOPICS

1.   FAQ about Ultra High Detail (UHD) X-Ray 3D Scanning

 

Q 1
Do you have to dismantle the objects in order to UHD X-Ray 3D Scan inner parts, hidden parts, holes, hollow cavities, undercuts, and wall-thickness?

A 1
No, basically we don’t need to dismantle the objects to UHD X-Ray 3D Scan inner parts, hidden parts, holes, hollow cavities, undercuts, and wall-thickness
. If an object consists of individual parts which can easily be separated and if it is advantageous for you to get a 3D mesh of each individual part it might be appropriate to dismantle the object entirely or partially. Please consider that each project requires a separate evaluation of the workflow and that no general statements about the “3D Scanability” of an object are possible. Don’t hesitate to send us a request by using our Request Form for UHD X-Ray 3D Scanning.

 

Q 2
Do you have to dismantle very complex objects in order to UHD X-Ray 3D Scan them?

A 2
Basically the geometrical complexity of an object is no obstacle for UHD X-Ray 3D Scanning and the objects do not have to be dismantled. Though, if an object is very complex and if it consists of many different parts of different materials and various surfaces UHD X-Ray 3D Scanning might be easier to conduct when some or all parts are separated from each other. But we only dismantle an object with your approval and if it simplifies the workflow. Please consider that each project requires a separate evaluation of the workflow and that no general statements about the “3D Scanability” of an object are possible. Don’t hesitate to send us a request by using our Request Form for UHD X-Ray 3D Scanning.

 

Q 3
Do you use spray or powder to 3D scan shiny, transparent, reflective, glossy or very delicate/fragile objects in order to perform a UHD X-Ray 3D Scan?

A 3
No, basically we don’t use powder, spray, or any other kind of coating to UHD X-Ray 3D Scan shiny, transparent, reflective, glossy, or very delicate/fragile objects and surfaces. This is especially important for art, museum, and collector pieces which must not be covered with powder or spray since this could seriously harm or even destroy the object. Very delicate and light objects like the wings of an insect or tiny parts of organic objects could be treated with certain substances – if you allow us to do so to facilitate the readability of the object for the UHD 3D Scanner and to simplify the workflow. Please consider that each project requires a separate evaluation of the workflow and that no general statements about the “3D Scanability” of an object are possible. Don’t hesitate to send us a request by using our Request Form for UHD X-Ray 3D Scanning.

 

Q 4
Do you touch the object during the UHD X-Ray 3D Scanning process?

A 4
No, we don’t touch the object during the UHD X-Ray 3D Scanning process since we only use non-contact and non-destructive 3D Scanning technics. UHD X-Ray 3D Scanning is conducted automatically by the X-Ray Scanner.

 

Q 5
Are there any restrictions related to the size and weight of the objects intended to undergo UHD X-Ray 3D Scanning?

A 5
There are two answers to this question:

First answer – Yes, there are limitations related to the maximum size and weight of the objects intended to be UHD X-Ray 3D Scanned. At the moment, objects that cannot be turned upside down should not be longer than 1 meter (100 centimeters or 39″). Objects that can be turned upside down should not be longer than 2 meters (200 centimeters or 78″). All objects should not be wider than 0.8 meters (800 centimeters or 31,5″) and heavier than 100 kg (220.5 lb).

Basically, UHD X-Ray 3D Scanning is possible as long as the object fits into the 3D Scanner. If the entire object is too large to be placed into the 3D Scanner in one piece and if it can easily be taken apart we will take it apart with your approval or you can take it apart (this is recommended) before shipping it to us. Once 3D Scanned, the parts can easily be reassembled in the computer so that they look identical to the original object.

If the object or a part of it is too large to be placed into the UHD X-Ray 3D scanner it is not possible to perform a complete UHD 3D Scan. A partial UHD X-Ray 3D Scan might still be possible if that is an option for you. Please consider that each project requires a separate evaluation of the workflow and that no general statements about the “3D Scanability” of an object are possible. Don’t hesitate to send us a request by using our Request Form for UHD X-Ray 3D Scanning.

Second answer – No, there are no limitations related to the minimal size and weight of the objects intended to be UHD X-Ray 3D Scanned as long the objects and its features are still visible for the human eye. If you intend to get objects UHD X-Ray 3D Scanned that are smaller than a few millimeters (< 4 mm, < 0.1574″) it might take some special preparations to conduct the UHD X-Ray 3D Scan. Please consider that each project requires a separate evaluation of the workflow and that no general statements about the “3D Scanability” of an object are possible. Don’t hesitate to send us a request by using our Request Form for UHD X-Ray 3D Scanning.

 

2.   FAQ about 3D Image Based Scanning

 

Q 1
Are there any restrictions related to the maximum size and weight of the objects intended to undergo 3D Image Based  Scanning?

A 1
No, generally there are no restrictions to the maximum size and weight related to objects intended to be 3D Image Based Scanned but each request must be evaluated separately. Please send us a Request.

 

Q 2
Are there any restrictions related to the minimum size of the objects intended to be 3D Image Based Scanned?

A 2
Yes. The objects intended to be 3D Image Based Scanned should not be too small but a general statement about the minimal size is not possible. Each request must be evaluated separately. Please send us a Request.

 

Q 3
Are there any restrictions related to the surface topography of the objects intended to be 3D Image Based Scanned?

A 3
Yes, there are restrictions to that. The rougher, spottier, and bumpier a surface the better the 3D scan result with 3D Image Based Scanning technology. On the contrary, plane, very light or dark and smooth surfaces are difficult (or even impossible) to 3D scan with 3D Image Based Scanning technology.

If an object can not be 3D Scannend by 3D Image Based Scanning technology it might still qualify for Ultra High Detail 3D Scanning if it meets the requirements for UHD 3D Scanning. Please check out the requiremtens for UHD 3D Scanning above.

 

Q 4
Are there any restrictions related to the surface texture (color) when using 3D Image Based Scanning?

A 4
Yes, there are restrictions to that. Objects having a smooth surface only one color or shades of one color or that are only white or black or gray shaded are difficult (or even impossible) to 3D scan by 3D Image Based Scanning.

If an object can not be 3D Scannend by 3D Image Based Scanning it might still qualify for Ultra High Detail 3D Scanning if it meets the requirements for UHD 3D Scanning. Please check out the requiremtens for UHD 3D Scanning above.

 

3.   FAQ about Orders and Payments

 

Q 1
Where can I send my objects to for UHD 3D Scanning and Image Based 3D Scanning?

A 1
For UHD 3D scanning & for Image Based 3D Scanning please send your object/s to:

VOXILION GmbH
Gottfried-Kellerstr. 9
9000 St. Gallen
Switzerland

If your object can’t be sent to us for Image Based 3D Scanning please send uns a Request and let us know where the object is located and where it can be Image Based 3D Scanned.

 

Q 2
Are you able to 3D scan at the customers’ premises, indoors, and outdoors?

A 2
There are two answers to this question.

First answer – UHD 3D scanning cannot be performed at the customers’ premises or outdoors since the UHD 3D scanners are stationary. So for UHD 3D scanning the answer is no.

Second answer – Image based 3D modelling can be performed at the customers’ premises or at (almost) any other place out- or indoors as long as the object is freestanding and if it can be circled in a full 360° circle or if it can be put on a 360° turntable. Though, each request for image based 3D modelling needs to be evaluated separately. Please send us a request by using our Request Form.

 

Q 3
I want to make a payment to VOXILION. What is your bank connection?

A 3
Payments may be made by bank transfer (BACS) using the following details:

Bank:                          St. Galler Kantonalbank AG

Bank address:           St. Leonhard-Strasse 25, 9001 St. Gallen

Bank BIC/Swift:        KBSGCH22

Bank Clearing Nr.:    781

Account number:     90-219-8

IBAN:                         CH33 0078 1620 1069 2200 0

In favor of:                VOXILION GmbH, Gottfried-Kellerstr. 9, 9000 St. Gallen, Switzerland

4.   FAQ about Licensing / Terms & Conditions

 

Q 1
What kind of license do I get by purchasing a 3D object in your store?

A 1
Please read our License Argreement for an answer to this question. The relevant document is here.

 

Q 2
What are the Terms & Conditions that apply to contracts closed between me (customer) and VOXILION?

A 2
Please read our Terms & Conditions for an answer to this question. The relevant document is here.

 

5.   FAQ about 3D Printing

 

Q 1
What kind of services do you offer related to 3D Printing?

A 1
We help you to find the right 3D Printer, the right 3D Printing material, the right 3D Printing size, and the best price-performance ratio for your 3D Printing project. We have acces to many 3D Printing Companies and several hundred industrial 3D Printers. Please note that there are many different 3D Printing technologies and 3D Printing materials on the market.  Each one of these technologies has its strengths and weaknesses.

 

Q 2
What kind of services do you offer concerning the preparation of 3D Models for 3D Printing?

A 2
We prepare 3D Models or 3D Templates with the formats .stl, .ply, .lwo, .obj and we make them ready for 3D Printing. Currently, we don’t work with CAD formats. This could change in the future if there is more demand for CAD formats.

 

Q 3
What is 3D Printing?

A 3
3D printing or additive manufacturing is a process of making three dimensional solid objects from a digital file. In an additive process an object is created by laying down successive layers of material until the entire object is created. Each of these layers can be seen as a thinly sliced horizontal cross-section of the eventual object.

In the last couple of years the term 3D printing has become more known and the technology has reached a broader public. Still, most people haven’t even heard of the term while the technology has been in use for decades. Especially manufacturers have long used these printers in their design process to create prototypes for traditional manufacturing and research purposes. Using 3D printers for these purposes is called rapid prototyping.